FAQ

We offer the finest household furniture pieces at affordable prices. Style your own home with our well-designed furniture and leather sofas in New Zealand. Our affordable and solid hardwood furniture products are creatively built to perfectly fit your homes and stead.

As the leading wooden furniture company in New Zealand and Australia, we are committed to providing you with high-quality household furniture at the lowest possible prices. Since our establishment in 2014 in Auckland, OFS became the largest supplier of well-crafted solid wooden furniture throughout the region.

Don't miss on the store’s newest designs and low-cost furniture ranges.

We deliver national wide in New Zealand and Australia, the freight is automatically calculated by your home address.

9:30am to 5pm 7 days weekly, Close on Public Holidays.

9:30am to 5pm 7 days weekly, Close on Public Holidays.

Yes, discount varies by promotions , such as subscriber's discount, combo deal, gift Cards, clearance items, and pre-order special program etc.

In the cities we have a distribution centers, domestic standard dispatching time would be within 2 to 4 working days. Other than our major cities in Sydney, Melbourne, Auckland and Christchurch, the expected delivery time will be longer, which is depending on particular areas, some rural areas can take up to 4 weeks. 

Our Pre-order special program is designed to minimum the overhead and passing the margin to our customers, we have our own warehouse in China for export containers, once your order is placed we will loading your order into our next coming containers to New Zealand or Australia, the time of the ocean shipping can be varied by different shipping companies, global shipping line arrangement, seasons and global economy. Please allow 8 to 12 weeks for your PO to be available in your local distribution center. 

Yes, our website is full e commerce website with API integrated for national freight quote service supporting online orders.

Yes, we take all major types of credit cards.

We use premium delivery service for all our orders, and all our furniture are covered by freight insurance during the transit.

Our delivery service is fully insurance covered. In case your order gets lost or damaged, we will deliver a replacement order to you!

We do not provide a refund for the reasons such as changing your mind after purchase. In some case a return charges of 15% of the order value will apply if your refund request is accepted plus the cost of returning freight. However, if the goods are manufactured in faulty, you have 7 working days from delivery (the date on which you receive the items) in which to claim your order for replacement or repair. If you wish to do so, you need to email us within 7 working days from delivery. If any return or exchange accepted by us, they must be in the same condition as received. If the carriers or you open the box to look at the product, please ensure that you do not damage the packaging, box or the product. Please ensure that you re-package the items. All original packaging must be returned with the item. No exchange or return will be accepted for products are sold under the program of Clearance, Pre-Orders, Special Orders and Customs Made Orders.  

Email sales@oakfurniturestore.co.nz & sales@oakfurniturestore.com.au

If it is our mistake to send you wrong items, we will immediately send the replacement order and collect the wrong one back from you at our cost.

All our factory packages have printed SKU number with product name, these should be the same on your invoices when you received the orders.

Yes, we will provide you a tracking reference by email once your order is on the way.

Our delivery team works on Mon to Sat, 6 days weekly.

Yes, we accept lay buy with free storage up to 180 days.

Yes, All our wooden furniture comes with 24 months warranty, NZ-made sofas and mattresses come with a 10-year warranty (excludes clearance items).